Training and Education
Manorhouse provides exceptional care in a home-like setting. And, we know that in addition to our elegant facilities and state-of-the-art operational systems, our employees are key to accomplishing this goal. Because our people are so important to us and to our residents, we invest heavily in recruiting the best individuals for each position and training them in The Manorhouse Way.
Manorhouse is committed to providing its employees at every level with the tools needed to provide premier service to each and every resident. We have invested in continuing education programs for employees in the communities and at the corporate level so that each Manorhouse team member is equipped to work toward our common mission of exceeding customer expectations in a unique and outstanding way.
Each Manorhouse employee must complete the Manorhouse Employee Training Program which focuses on preserving dignity and promoting independence for our residents. This training is threefold and includes:
- InStep™ -- a progressive training program designed specifically to improve employees' skills and service levels. InStep™ promotes the best possible quality service in a safe, home-like environment. It also provides extensive and ongoing training in the areas of customer service, safety, job skills and the aging process.
- SkillStep™ -- a program which assists supervisors in evaluating each employee's skill level and job performance.
- CareSkills™ -- an ALFA program that provides employees with information and techniques on how to assist residents. CareSkills™ teaches basic assistance techniques and procedures with activities of daily living such a bathing, dressing, personal grooming, eating, toileting and transferring.